Endpoint Services Support

College of Medicine IT Endpoint Services Support offers the following services:

• Central phone support (one number to initiate any IT request for COM IT).
• Deskside PC and Mac equipment support, including new system setups, installations, upgrades, updates, repair, virus cleanups, imaging and performance tune-ups.
• Central IT equipment purchasing.
• Standard software purchase/licensing and auditing.
• Classroom equipment support.
• New technology/equipment discovery and testing.
• Encryption installation and key management for encrypted devices.
• Specialized lab equipment support and repair.
• Liaison with UC IT and UC Health IT for core services to expedite the completion of service requests.
• Management of College of Medicine equipment inventory and refresh cycles.
• Management of warranty coverage and repairs with equipment vendors.
• Support of specialized third-party applications whenever possible.
• Training for standard software and equipment where applicable.
• Quality assurance personnel to track and improve customer service.
• PC equipment relocation/moving services.
• IT budgeting assistance, including support costs, refresh cycles, etc.
• iOS and Android device support, including support for email, VPN, Citrix, and wireless access.
• Active Directory support, including account maintenance and shared folder access