About
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Administrative Offices
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Operations and Administration
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Information Technology (CoM IT)
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Endpoint Support
Endpoint Services Support
College of Medicine IT Endpoint Services Support offers the following services:
- Central phone support (one number to initiate any IT request for COM IT).
- Deskside PC and Mac equipment support, including new system setups, installations, upgrades, updates, repair, virus cleanups, imaging and performance tune-ups.
- Central IT equipment purchasing.
- Standard software purchase/licensing and auditing.
- Classroom equipment support.
- New technology/equipment discovery and testing.
- Encryption installation and key management for encrypted devices.
- Specialized lab equipment support and repair.
- Liaison with UC IT and UC Health IT for core services to expedite the completion of service requests.
- Management of College of Medicine equipment inventory and refresh cycles.
- Management of warranty coverage and repairs with equipment vendors.
- Support of specialized third-party applications whenever possible.
- Training for standard software and equipment where applicable.
- Quality assurance personnel to track and improve customer service.
- PC equipment relocation/moving services.
- IT budgeting assistance, including support costs, refresh cycles, etc.
- iOS and Android device support, including support for email, VPN, Citrix, and wireless access.
- Active Directory support, including account maintenance and shared folder access
CONTACT US
Office of Operations and Administration
CARE/Crawley Building
Suite E-870
3230 Eden Avenue
PO BOX 670555
Cincinnati, OH 45267-0555
Mail Location: 0555
Phone: 513-558-2485
FAX: 513-558-4408
Email: erin.groeting@uc.edu