Today is Tuesday, Mar. 31, 2020

Department of

UC Student Health Insurance

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  • Affordable, worldwide coverage
  • Top-rated customer service

SHI and UHS: Office Closure and Clinical Visits

The Student Health Insurance office will be closed for in-person visits. However, you can still reach us via email at studins@ucmail.uc.edu or by calling 513-556-6868.

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In order to best protect our patients and staff in this time of COVID, the following changes have been implemented:

  • No walk ins – care is still available by appointment only. We are limiting face to face visits as much as possible.
  • Please call 513-556-2564 for UHS and 513-584-4457 for Holmes Clinic and leave a voicemail. You will receive a call from a nurse or provider who may be able to address your concerns over the phone. Appointments will be made at the discretion of our providers only.
  • Mental health and psychiatry appointments will also be converted to telephone visits whenever possible. You will receive a call from your provider to arrange this. We will not be able to accept referrals for new patients or complete ADHD evaluations at this time.
  • The UHS pharmacy remains open for operation during our normal hours. If you are a student without access to University Health Services clinic/pharmacy, prescriptions issued by in-network providers will be subject to the out-of-pocket cost for your initial purchase. You will need to submit a major medical claim form to Healthsmart. You must have reached your deductible for the plan year, then any additional out-of-pocket expense will be reimbursed at 80% of the initial cost.

For SHIP students with COVID-19 concerns:

·        Member cost-sharing will be waived, including copays, coinsurance and deductibles, for COVID-19 diagnostic testing provided at approved locations in accordance with CDC guidelines.

·        Any referral provision will be waived for COVID-19 tests and/or treatment. In the event a claim is denied for no referral, it can be appealed for reconsideration.

·        All other treatment will be paid according to the benefits of your policy.

·        UHC is encouraging members to take advantage of the Virtual Visit capability, available through the HealthiestYou mobile app. UHCSR insureds have access at no charge, when it’s included with their UHCSR medical plan. For more information, go to uhcsr.com/MyAccount.

·        Optum is opening its Emotional-Support Help Line, providing access to specially trained mental health specialists to support people who may be experiencing anxiety or stress following the recent developments around COVID-19. Optum’s toll-free help line number, 866-342-6892, will be open 24 hours a day, seven days a week, for as long as necessary.

Telehealth Services by HealthiestYou

"Starting on the effective date of your policy, you have 24/7 access to medical advice through HealthiestYou, a national telehealth service. By calling the toll-free number listed on the front of your UHCSR medical card or visiting HealthiestYou, you have access to board-certified physicians via phone and/or video, where premitted. As an insured with StudentResources, there is no consultation fee for this service. Every call with HealthiestYou is covered at 100% during your policy."

If you are insured under this insurance plan and you call prior to the plan effective date, you will be charged a $40 service fee before being connected to a board-certified physician.

Phone: 1-855-870-5858

BetterHelp Counseling Resources

BetterHelp, an online therapy platform, offers confidential counseling service at no additional cost to students enrolled in Student Health Insurance. Visit BetterHelp.com for more information.

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Please note that not all students will be a good match for tele-mental health services, and BetterHelp may suggest you seek in-person services.

Congratulations, graduates! We've got you covered!

Students graduating in spring 2020 will still maintain coverage through August 9th.

For students wanting to maintain coverage after their termination date, United Healthcare Student Resources offers a continuation plan which is good up to 90 days after your loss of coverage.

The 2020-2021 Continuation Form will be available August 1st and must be filled out and submitted directly to United Healthcare along with form of payment within 31 days from loss of coverage (September 9th, 2020).

Location/Hours

UC Student Health Insurance

Lindner Center, Suite 334
studins@ucmail.uc.edu

Phone (513) 556-6868
Fax (513) 556-6655
Office hours: 8:30 a.m. - 4:30 p.m.

University Health Services

Lindner Center Location (Main Campus):
Suite 335
Phone: (513) 556-2564

Hours:
Monday, Tuesday, Thursday, Friday
8:30 a.m. to 5:00 p.m.
Wednesday: 9:30 a.m. to 5:00 p.m.

For emergencies: call 911
For urgent physician consultation after-hours: 513-244-9984


Holmes Location (Medical Campus):
Holmes Building 4th floor
Phone: 513-584-4457

Hours:
Monday, Tuesday, Thursday and Friday: 8:00 a.m. to 4:30 p.m.
Wednesday: 10:00 a.m. to 4:30 p.m.
(Closed daily 12:15 p.m - 12:45 p.m.)