Visits are by appointment. Same day appointments are often available. Walk-ins are for emergency situations only. A typical office visit will involve registration, nurse evaluation, provider visit, possible laboratory testing, and possible pharmacy visit. Insurance plan co-pay or the option of self-pay is due at the time of service. Methods of payments accepted: cash, check, credit card and Bearcat card, HSA card, and FSA (Benny) card.

How much time will be needed for patient registration?
Specific information will be collected from you during your initial registration. Typically, please expect an additional 15 minutes with your first visit to complete this process. However, please note: during peak hours or during the first weeks of a new semester this time may be extended. After initial registration, a general inquiry about registration and insurance information will be addressed every time you visit University Health Services.

How can I be best prepared for registration?
The UHS patient registration form is available for download. Use it to gather information needed for your first encounter at University Health Services. Having it available at the time of your visit will speed up your registration process.

• UHS Patient Registration Form (PDF)

Who is the guarantor?

If you are 18 or older, you are the guarantor. The guarantor is the person who is legally responsible for payment on the account.

• Name, birth date, and student ID number.
• Address and phone. If you are 18 years of age or older, you are legally responsible for payment. We will require a billing address and phone number. Please be aware that the guarantor address that you provide will be where invoices will be sent.
• Emergency contact: name, address and phone number of an individual who would be contacted in case of an emergency.

Who is the subscriber?

The person who is the purchaser of the health insurance plan is the subscriber. Specific information must be obtained about the subscriber in effort to verify health insurance coverage.

• Subscriber name, address, phone
• Subscriber birth date, month/day/year

Please be prepared by bringing following important information:

• Photo ID
• Valid health insurance card.

If providing a copy of your insurance card, we need a copy of the front and back of the card.

University Health Services accepts most insurance plans. However, it is always recommended that you check with your insurance plan to verify that University Health Services is in-network. Since UHS serves only students and employees of the University of Cincinnati you will not find UHS listed on any “how to find a provider” insurance web site. We will be listed as University of Cincinnati Physicians Company.  If your insurance plan pays to University of Cincinnati Physicians Company then you can be seen using your insurance coverage at UHS.

We will need your signature on two very important documents:

• Each patient will be required to review our Privacy Practices and to sign a document stating it has been received.
• Each patient will be required to review and sign a Agreement, Consent to Treatment, and Authorization for Release of Information for outpatient treatment at physician offices and hospital clinics of UC Health (“Agreement”). “UC Health” includes all facilities and organizations that operate as part of the UC Health system, including but not limited to University of Cincinnati Medical Center, LLC, West Chester Hospital, LLC, Daniel Drake Center for Post-Acute Care, LLC, University of Cincinnati Physicians, Inc., University of Cincinnati Physicians Company, LLC and all hospital clinics and physician practices affiliated with UC Health. The agreements made and consents given are valid for one year unless otherwise indicated in the document or revoked sooner by the patient. The patient may revoke all or any part of the agreements and consents contained on the form at any time by submitting my revocation in writing to UC Health.

Don’t forget to share any pertinent information regarding your personal health that may affect your treatment. Providing a list of the following items would be beneficial.

• any known allergies including medication, foods, and latex
• pre-existing medical conditions
• current prescribed and over the counter medications and supplements
• family health history
• copy of immunization record
• established local pharmacy number

Available for download is the personal pocket medication card. The information recorded on the pocket medication card may assist the health care provider during diagnosis. It may also serve as valuable information for emergency responders if placed directly behind their driver’s license or ID card in the event of a medical emergency.
UHS Pocket Medication Card (PDF)